ORDERING INFO

 

 OUR DISPATCH UNIT WILL BE CLOSED FROM DECEMBER 23rd THROUGH TO DECEMBER 26th INC WITH NO ORDERS DISPATCHED OVER THIS PERIOD

STANDARD DELIVERY SERVICE VIA ROYAL MAIL WILL RESUME ON DECEMBER 27th, 28th & 29th. 

NEXT WORKING DAY DELIVERY OPTION WILL BE AVAILABLE ON DECEMBER 27th & 28th ONLY.

 

DELIVERY 

UK - Standard delivery £4.95 - Orders generally delivered within 2-3 working days for mainland UK.

We use Royal Mail Tracked 1st class delivery service which will require a signature upon receipt.

We are pleased to offer FREE delivery on UK orders over £50

UK - Express delivery £9.95  - UK orders received before 14:00hrs will be delivered next working day. Orders received after 14:00hrs will be delivered within 2 working days.  (This excludes orders placed over public or bank holidays).

Please note that orders placed by 1400hrs on Friday are  guaranteed for delivery on Monday. Orders placed after 1400hrs are guaranteed for delivery on Tuesday.

As we use Royal Mail Tracked Express Next-Working Day guaranteed delivery service a signature is required upon receipt.

Please note the company reserves the right to place an extra charge for delivery if the weight of the total order is excessive. Customers will be contacted with details of any extra charges prior to dispatching goods for approval.

OVERSEAS DELIVERY

EU Countries £10.95  

We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt.

Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas

Please kindly note that International deliveries may take a little longer due to customs clearance procedures imposed by individual countries - Please kindly take this into consideration when ordering.

Worldwide £17.50 

We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt.

Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas.

Please kindly note that International deliveries may take a little longer due to customs clearance procedures imposed by individual countries - Please kindly take this into consideration when ordering.

 

SIZING

 

UK

USA

EURO

FRENCH

ITALIAN

AUSTRALIAN

XSmall

8-10

4-6

32-34

34-36

38-40

8-10

Small

10-12

6-8

36-38

38-40

42-44

10-12

Medium

12-14

8-10

40-42

42-44

46-48

12-14

Large

14-16

10-12

44-46

46-48

50-52

14-16

XLarge 16-18 12-14 48-50 50-52 54-56

16-18

XXLarge 18-20 14-16 52-54 52-54 58-60 18-20

 

REFUNDS, RETURNS & EXCHANGE

UK Customers 

We are happy for you to return for refund or exchange any items with which you are not satisfied. This is subject to the return of your purchase in it's original condition and packaging within 14 days of receipt along with a completed RETURNS AND EXCHANGE DOCUMENT .

Download PDF

Download Word

Send your parcel to Cottonreal Limited, CR-RTS Dept, 699 Gladstone Court, Havelock Terrace, Battersea, London SW8 4AT. United Kingdom.

Please note that the refund will be credited back to the account which was used when you made your purchase.

We are not able to refund any returns postage charges and recommend you obtain proof of posting certificate from the post office in case the parcel is lost/misplaced in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights).

No postage fees will be applied on items that are returned to us for exchange and re-dispatch.

Should you wish to exchange/return any items please use following link to download  RETURNS AND EXCHANGE DOCUMENT 

 

International Customers (Europe/Worldwide)

Please note at this time we cannot offer an exchange option for any orders delivered outside of the UK.

Should you wish to return an item for refund, please send this via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.  Send your parcel to  Cottonreal Limited, CR-RTS Dept, 699 Gladstone Court, Havelock Terrace, Battersea, London SW8 4AT. United Kingdom.


Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights).

Should you wish to return any items please use following link to download  RETURNS DOCUMENT 

FESTIVE ORDERS & DELIVERIES

We are pleased to advise that over the festive period our  returns policy will change as we appreciate our customers may wish to start their shopping early and may require additional time to exchange or return items.

Our extended Festive Season refund period will operate from November 20th until January 15th. All other refund terms & conditions will apply.

Last posting date for Christmas via Royal Mail 1st Class Signed For service will be December 19th for orders placed by 1400hrs

Last posting date for Christmas via Royal Mail Next Working Day Express Delivery Service will be December 21st for orders placed by 1400hrs

The above postal dates are for UK deliveries only

CUSTOMER SERVICES

If you need to contact customer services please email us at customerservice@cottonreal.com - we will respond to your enquiry within 48 hours. 

Alternatively you may contact us on 07435 997331  - within the UK Monday - Friday 0900-1730hrs

From overseas +44 7435 997331 - Monday - Friday 0900-1730hrs

 

GENERAL

Very occasionally it may be necessary for us to vary the designs of our delicate quipure laces. We can assure you any replacement will be similar in size, style and quality to those shown on the website.

SECURITY

Our secure sockets layer (SSL) encryption uses 128 bit which is the highest level possible. All transactional information is encrypted to ensure it is not tampered with and stored on HSBC secure server. 
For security reasons we do not store card details, your encrypted card details are sent directly to HSBC server. In addition, all customer data we collect is protected against unauthorised access.

 

PRIVACY POLICY

We are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998.

We collect information for two reasons. Firstly, to enable us to process and fulfil any orders placed through our secure ecommerce service. Secondly, to keep you informed of any new products, special offers or changes to our site.