Due to the current Government guidelines relating to Covid-19 restrictions we have temporarily scaled back our operations - However, we are happy to confirm that all online orders are being processed in line with Government advise and will be prepared and dispatched within 48hours via Royal Mail.
Please kindly note that all Domestic and International deliveries may take a little longer due to Royal Mail logistics & flight restrictions
DELIVERY
UK - Standard delivery £4.95 - Orders generally delivered within 2-3 working days for mainland UK.
We use Royal Mail Tracked 1st class delivery service which will require a signature upon receipt. We are pleased to offer FREE delivery on UK orders over £50
UK - Express delivery £9.95 - UK orders received before 14:00hrs will be delivered next working day. Orders received after 14:00hrs will be delivered within 2 working days.
Please note that orders placed by 1400hrs on Friday are guaranteed for delivery on Monday. Orders placed after 1400hrs are guaranteed for delivery on Tuesday.
We use Royal Mail Tracked Express Next-Day guaranteed delivery service which will require a signature upon receipt. Please note the company reserves the right to place an extra charge for delivery if the weight of the total order is excessive. Customers will be contacted with details of any extra charges prior to despatching goods for approval.
OVERSEAS DELIVERY
EU Countries £10.95 for packages up to 2kgs in weight and will take between 3-7 working day.
We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt. Heavier packages will be charged at cost - these charges will be discussed in advance with you
Worldwide £17.50 for packages up to 2kgs. Heavier packages will be charged at cost – These charges will be discussed in advance with you. Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas. We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt.
FESTIVE ORDERS & DELIVERIES
We are pleased to advise that over the festive period our returns policy will change as we appreciate our customers may wish to start their shopping early and may require additional time to exchange or return items. Our extended Festive Season refund period will operate from November25th until January 10th. All other refund terms & conditions will apply. Last posting date for Christmas will be December 20th using Royal Mail Guaranteed Express Service only for orders placed prior to 1400hrs.
