DELIVERY 

UK - Standard delivery £4.95 - Orders generally delivered within 2-3 working days for mainland UK.

We use Royal Mail Tracked 1st class delivery service which will require a signature upon receipt.

We are pleased to offer FREE delivery on UK orders over £50

UK - Express delivery £9.95  - UK orders received before 14:00hrs will be delivered next working day. Orders received after 14:00hrs will be delivered within 2 working days.  

Please note that orders placed by 1400hrs on Friday are  guaranteed for delivery on Monday. Orders placed after 1400hrs are guaranteed for delivery on Tuesday.

We use Royal Mail Tracked Express Next-Day guaranteed delivery service which will require a signature upon receipt.

Please note the company reserves the right to place an extra charge for delivery if the weight of the total order is excessive. Customers will be contacted with details of any extra charges prior to despatching goods for approval.

OVERSEAS DELIVERY

EU Countries £10.95 for packages up to 2kgs in weight and will take between 3-7 working day.

We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt.

Heavier packages will be charged at cost - these charges will be discussed in advance with you

Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas

Worldwide £17.50 for packages up to 2kgs. Heavier packages will be charged at cost – These charges will be discussed in advance with you. Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas.

We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt.

SIZING

RETURNS & EXCHANGES

We are happy for you to return for refund or exchange any items with which you are not satisfied. This is subject to the return of your purchase in it's original condition and packaging within 14 days of receipt along with a completed RETURNS AND EXCHANGE DOCUMENT . Send your parcel to Cottonreal Limited, CR-RTS Dept, 699 Gladstone Court, Havelock Terrace, Battersea, London SW8 4AT. United Kingdom.

Please note that the refund will be credited back to the account which was used when you made your purchase.

We are not able to refund any returns postage charges and recommend you obtain proof of posting certificate from the post office in case the parcel is lost/misplaced in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights).

No postage fees will be applied on items that are returned to us for exchange and re-dispatch.

International Customers (Europe/Worldwide)
Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.  Send your parcel to  Cottonreal Limited, CR-RTS Dept, 699 Gladstone Court, Havelock Terrace, Battersea, London SW8 4AT. United Kingdom.

Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights).

Should you wish to exchange/return any items please use following link to download  RETURNS AND EXCHANGE DOCUMENT 

FESTIVE ORDERS & DELIVERIES

CHRISTMAS DELIVERY UPDATE 

PLEASE KINDLY NOTE THAT ALL UK DOMESTIC & INTERNATIONAL DELIVERIES MAY TAKE A LITTLE LONGER DUE TO CURRENT ROYAL MAIL INDUSTRIAL ACTIONS.

Should you require your order on a specific date, we offer and highly suggest the option of Royal Mail Next Working Day Delivery for UK orders.

We are pleased to advise that over the festive period our  returns policy will change as we appreciate our customers may wish to start their shopping early and may require additional time to exchange or return items.

Our extended Festive Season refund period will operate from November25^th until January 15^th. All other refund terms & conditions will apply.

Last posting date for Christmas via Royal Mail 1st Class Signed For service will be December 16th for orders placed by 1400hrs - Subject to Royal Mail industrial action

Last posting date for Christmas via Royal Mail Next Day Express Delivery Service will be December 21st  for orders placed by 1400hrs - Subject to Royal Mail industrial action

CUSTOMER SERVICES

If you need to contact customer services please email us at customerservice@cottonreal.com - we will respond to your enquiry within 48 hours. 

Alternatively you may contact us on 07553 799512  - within the UK Monday - Friday 0900-1730hrs

From overseas +44 7553 799512 - Monday - Friday 0900-1730hrs

GENERAL

Very occasionally it may be necessary for us to vary the designs of our delicate quipure laces. We can assure you any replacement will be similar in size, style and quality to those shown on the website.

SECURITY

Our secure sockets layer (SSL) encryption uses 128 bit which is the highest level possible. All transactional information is encrypted to ensure it is not tampered with and stored on HSBC secure server. 
For security reasons we do not store card details, your encrypted card details are sent directly to HSBC server. In addition, all customer data we collect is protected against unauthorised access.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998.

We collect information for two reasons. Firstly, to enable us to process and fulfil any orders placed through our secure ecommerce service. Secondly, to keep you informed of any new products, special offers or changes to our site.