Due to the current safety guidelines relating to Covid-19 ongoing restrictions we have temporarily scaled back our operations - However, we are happy to confirm that all orders are being processed and will be prepared and dispatched within 48hours via Royal Mail 1st Class Registered Mail or Royal Mail International Tracked Mail.
Please kindly note that all UK Domestic & International deliveries may take a little longer due to Royal Mail logistic issues and/or flight restrictions along with additional destination delays due to custom clearance procedures imposed by individual countries - Please kindly take this into account when ordering.
Should you require your order on a specific date, we offer the option of Royal Mail Next Working Day Delivery for UK orders.
Check here for Royal Mail Service Delivery Updates in your area
DELIVERY UK - Standard delivery £4.95 - Orders generally delivered within 2-3 working days for mainland UK.
We use Royal Mail Tracked 1st class delivery service which will require a signature upon receipt. We are pleased to offer FREE delivery on UK orders over £50
UK - Express delivery £9.95 - UK orders received before 14:00hrs will be delivered next working day. Orders received after 14:00hrs will be delivered within 2 working days. (This excludes orders placed over public or bank holidays).
Please note that orders placed by 1400hrs on Friday are guaranteed for delivery on Monday. Orders placed after 1400hrs are guaranteed for delivery on Tuesday.
As we use Royal Mail Tracked Express Next-Working Day guaranteed delivery service a signature is required upon receipt.
Please note the company reserves the right to place an extra charge for delivery if the weight of the total order is excessive. Customers will be contacted with details of any extra charges prior to dispatching goods for approval.
OVERSEAS DELIVERY
EU Countries £10.95 for packages up to 2kgs in weight and will take between 3-7 working day.
We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt. Heavier packages will be charged at cost - these charges will be discussed in advance with you
Worldwide £17.50 for packages up to 2kgs. Heavier packages will be charged at cost – These charges will be discussed in advance with you. Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas. We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt.
FESTIVE ORDERS & DELIVERIES
We are pleased to advise that over the festive period our returns policy will change as we appreciate our customers may wish to start their shopping early and may require additional time to exchange or return items.
Our extended Festive Season refund period will operate from November25th until January 15th. All other refund terms & conditions will apply.
Last posting date for Christmas via Royal Mail 1st Class Signed For service will be December 21st for orders placed by 1400hrs
Last posting date for Christmas via Royal Mail Next Day Express Delivery Service will be December 23rd for orders placed by 1400hrs
